Call
Center & Phone Products - Headsets
People
tell me my volume is too high or too low, what do I do?
For best results you need to adjust the telephone amplifier
outgoing volume. This should be checked whenever replacing headsets. |
- When
used with the Andrea CA-910, outgoing volume is adjusted
by rotating the volume control on the right side of the
amplifier. Rotate clockwise to increase and counterclockwise
to decrease. The screwdriver attached to the bottom can
be used for this adjustment.
- When
used with a Plantronics® M12 or M10, outgoing volume
is adjusted by removing the panel on the left hand side
of the amplifier and rotating the volume control clockwise
to increase and counterclockwise to decrease. The screwdriver
attached to the bottom can be used for this adjustment.
See your M12 / M10 users guide for additional details.
|
What
microphone technology is used in these products?
Do the CS900 / CS950 utilize an NC microphone?
How much background noise will be eliminated? |
- Both
the CS900 and CS950 use Andreas most advanced Noise Canceling
(NC) technology. This technology rejects sounds away from
the speaker making your voice clearer to whomever you are
speaking.
- The
NC technology reduces noise about 4 dB/octave.
|
| What
is the difference between the CS 900 and CS 950? Is there sound
in both ears of the CS950 binaural? |
- The
CS900 has a single speaker, allowing you to hear easily
what is going on around you.
- The
CS950 has two speakers. Covering both ears will make it
easier to hear in noisy areas. Since the sound is the same
from both speakers it is not a "stereo" headset,
but instead is referred to as a "binaural" headset.
|
With
what telephone amplifiers are these headsets compatible?
We are fully compatible with the Andrea CA-910 Amplifier, and
with the Plantronics® M12 or M10 amplifiers.
Is the CS900 or CS910 compatible with the
Plantronics® T10 Amplifier?
No, we are not compatible with the T10. The internal wiring
of the M10 and the T10 are different.
What is the correct placement of the boom
microphone? |
- The
white dot on the mic tip should be pointing toward your
mouth.
- The
mic should be slightly off to one side of your mouth and
one to two fingers width away from your mouth.
- Once
your amplifier gain is set, for consistent results always
adjust the microphone to the same location relative to you
mouth. As with any headset microphone, small changes in
distance result in large changes in volume.
|
| People
complain I don't sound right or that I sound distorted, what
can I do? |
- Check
that the microphone is placed correctly. The Noise Canceling
microphone rejects sound from the side and back, so if the
white dot is not placed correctly you may be partially canceling
your voice and result in distorted output.
- Check
the telephone amplifier gain setting; it may be set too
high.
|
Why
is there a foam piece on the end of the CS900/CS950 microphone
boom? I didn't have one on my old headset.
The foam piece is called a "windsock". Its purpose
is to reduce "wind noise". When speaking consonants
like "p", the breath of air can be picked up by the
microphone and heard by the person on the other end of the phone.
Some manufacturers use internal windsocks, but they are generally
less effective than the external windsock as used on Andrea
products.
Does it matter if the mic boom is attached
to the left or right ear?
No, rotate the boom up and over to switch to the other side
at your preference.
I notice the quick disconnect has a standard
2.5 mm plug. Can I use this with a cell phone with a 2.5 mm
jack?
The CS900 and CS950 were not designed for use with cell phones.
We do not recommend connecting to a cell phone as damage to
the headset or cell phone may result.
How much do the units weigh? Both the monaural
and binaural? |
- The
CS900 monaural headset weight is: 5.6 oz.
- The
CS950 binaural headset weight is: 6.4 oz.
|
How
many hours can I expect the headset to perform prior to component
malfunction?
The CS900 and CS950 headsets have a 2-year warranty.
Do the headsets have a tone adjustment like
the Plantronics Encore®?
Can I adjust the bass or treble? The CS900 and CS950 do
not have tone controls on the headset. However, when used with
the CA-910, which has an electronic tone control, you may adjust
the tone. (The Plantronics Encore tone control is acoustic and
does not have the range of an electronic tone control like that
on the CA910).
What is the length of the headset cord?
The cord length is 6' relaxed, and 15" fully extended.
What size speakers are used?
The CS900 / CS950 use 40 mm diameter speakers.
Can I buy replacement parts, i.e. windsock,
ear cushions, clothes clip?
A replacement parts kit is available. If you are interested
in this contact a sales representative.
Do you offer refurbished headsets?
No, Andrea does not offer refurbished headsets.
Why doesn't my microphone work?
Check the headset is correctly plugged into the amplifier box
and that the amplifier box is correctly set for the phone you
are using. In addition insure the microphone gain is set correctly.
Why do I need an amplifier to use my headset?
The amplifier box matches the headset signal levels to those
needed by the phone you connect to. Since manufacturers vary
phone connections and signal levels, the amplifier compensates
for these differences.
What materials are the ear cushion/windsock
made out of?
The ear cushion and windsock are made of foam.
Can an Andrea call center headset adversely
affect my hearing?
Any headset at too high a volume level can damage hearing. Always
keep the headset volume as low as possible. When used with the
CA-910, the Automatic gain control will keep volume levels constant,
preventing surprise volume changes.
What is the dB level output for the headsets?
What are the sensitivity and impedance levels of the microphone?
The product spec sheets have the technical details on the product.
To find the spec sheets, please visit the specific product's
page.
Can the microphone portion of the headset
by replaced/upgraded?
No, the microphone is not replaceable/upgradeable.
Do you sell an adapter to plug two headsets
into the same amp box?
No, not at this time. If there is enough interest in this product,
we may consider it.
Where do I find the product serial/manufacturing
ID?
It is on the mic tip, under the windsock.
How can I eliminate interference from a
radio or cell phone?
Reposition the headset or move the cell phone further away to
reduce interference.
Is there a way to send the entire audio
stream to only one ear using the binaural version?
No. |
